You can contact us in any of the following ways:
By Mail:
Surfin The Net
709 North Parrott Ave.
Okeechobee, Florida 34972
Or
Surfin The Net
P.O. Box 1857
Okeechobee, FL 34973
By Telephone: 863-763-2045
Toll Free Number: 1-877-763-2045
By FAX: 863-763-4929
By Email:support@surfinthenet.net
1. When you call for support-please have your computer ON.
If you have left a message for support please make sure your computer is ON so that when we call
you back everything is ready for us to begin troubleshooting.
Also just as important-make sure you have a phone plugged in NEAR your computer so we can talk to you
while you follow the steps with us on your computer.
2. We have some people who call and leave us messages with no phone number, no name etc.
Please understand if we do not have your phone number we cannot call you back!
Also, sometimes the connection on the phone is not clear when people leave us a message.
If we cannot hear what you are saying on the voice mail (muffled voices, static, etc.)we probably cannot return
your call either because we may not have a number for you.
Please understand we do our best to return all calls but occasionaly we do not hear the messages.
This happens most often when people are calling us on a cell phone.
1. Click Start, point to Settings, click Control Panel, and then double-click Internet Options.
2. Click the Connections tab.
3. Click Settings.
4. Click Advanced.
5. Click the Disconnect when connection may no longer be needed check box to select it.
6. Click OK until all screen are closed.
Note: In all cases the check box may already be selected.
If this applies, simply click the box to remove the check, click APPLY, then click again to put the check back.
Click APPLY, OK, and then OK again.
Please update your mail server settings if you have not already.
New Server Settings:
POP3-Incoming = mail.surfinthenet.net
SMTP-Outgoing = smtp.surfinthenet.net
12/16/03 My friends are sending me email and it is being sent back to them!
It is probably due to the SPAM filtering we have.
First off, double check to be sure they are trying to send to the CORRECT email address.
Then, have them look at the message on the mail that came back to them.
If it has a message that the "user exceeds disk quota" you have too much mail in your mailbox.
Check all of your folders, trash, sentmail, etc.. and clean it out.
We will be adding more information on a regular basis.
When is my billing date?
My browser does not have cookies enabled!
"Your web browser options are currently set to disable cookies.
RESOLUTION
To work around this behavior, set your privacy level to low or to accept all cookies:
In Internet Explorer, click Internet Options on the Tools menu.
On the Privacy tab, move the settings slider to Low or Accept All Cookies.
Click OK.
If this does not work, check the date and time on your computer.
Make sure the correct date and time are entered then try the site again.
Also, information from Microsoft Support if the fix above does not work
This article was previously published under Q317689
SYMPTOMS
When you attempt to browse to a Web site, you may receive an error
message similar to the following:
Your browser is not currently set to accept cookies.
This behavior may occur even though your Web browser is configured to accept cookies.
NOTE: You may not experience this problem when you browse to other Web sites.
CAUSE:
This behavior can occur in the following situation:
You browse to a Web site that is saved in your list of Favorites.
-and-
The Favorite for the Web site is damaged.
RESOLUTION
To resolve this problem, remove the Web site from your list of Favorites,
and then again add it the list. To do this, follow these steps:
Start Microsoft Internet Explorer.
On the Favorites menu, click Organize Favorites.
In the list of Favorites, click the Favorite for the Web site where you have the problem.
Click Delete, and then click Yes to send the item to the Recycle Bin.
Click Close.
Quit and then restart Internet Explorer.
Browse to the Web site that you want to again add to your Favorites list.
On the Favorites menu, click Add to Favorites, and then click OK.
Click here to go to the Microsoft article if you wish
How do I set the DEFAULT connection?
OR- When I opened Internet explorer there was no option to connect
Some Microsoft Communication Errors and Fixes
When I am connected to the web I dont see the two monitors on my task bar
and I cant see my connection.
What do I need to do to place those little monitors
back on the task bar?
In "My Computer", Double click Dial-up Networking,
On the top line menu, click on the symbol
Highlight "Connections", then click on "settings"
On the General Tab, make sure "show an icon on taskbar" is checked
Will I get an Icon on my desktop?
How long can my user name and email address be?
My password is only 6 charcters long, why does it look like it is 15 characters?
Do you block PORT 25?
We do not get many after hours calls, that is why there are no Technicians available for
phone calls after hours or on weekends.
Yes.
Yes, (payment must be received before activation) also sign up's are done at our location or on our secure sign up page (coming soon).
Yes.
If you need help with your set up you can call or email us for support.
If you are currently a customer and need to set up a connection again you can go to:
Access Number Lookup and log in.
Find an access number and use the "Auto Setup" hyperlink to download a new set up configuration.Availible Soon
No, we prefer that all billing is done on a monthly basis, or a maximum of 3 months.
Go to: http://webmail.surfinthenet.net/ to log in to Webmail
(WEBSPACE IS FOR DIAL UP CUSTOMERS ONLY)
You will need to request that we enable the webspace for you.
You can make a request via e-mail or by phone 1-877-763-2045.
Once the webspace is enabled your URL will be this:
http://www.surfinthenet.net/~your user name
You will use the same username and password for your dial up account to FTP into your space.
Example:
username- joe
password- iwantftpnow
FTP information:
DNS: Primary is: ns1.gct21.net or 64.42.89.140
Secondary is: ns2.gct21.net or 64.42.89.100
Create a public_html folder and upload your pages into it.
You will need to use an FTP program, there are many free ones available.
We recommend using GOOGLE.COM search to find some FTP programs.
No, you are only entitled to one 20mb web address with your dial up account
By default your home page is set up for you from the software you install. However if you need to change it just, Open Internet Explorer, click on TOOLS, click on INTERNET OPTIONS
Under the GENERAL settings you will see
"You can change which page to use for your home page"
Enter the web address (URL) of the page you want to see first
when connecting to the Internet.
If there is an address in there and it is NOT what you want,
remove it and then enter the new page.
Click APPLY
Then click OK
You should be able to click on your HOME icon at anytime to get to the page you have chosen.
You will need to know the area code(s) of where you will want access.
You can then go to: access number look up and find the numbers.
Remember to call us and give this information to Mike or Eddie to activate the server with the new number.
It depends on which operating system you are using.
If Win 95 & 98 open my computer, open dial up networking, find the connection,
right click then left click on properties, you will see where you can change the number.
Any other O/S right click on Internet Explorer, left click on properties.
Click on connections, look in the dial up settings for the connection to our service.
Double click on that connection name, click on the properties tab,
there you will see where to change the number. Make sure you click OK when you are finished.
(There are many ways to change the access number-we have tried to give examples for the easiest way)
Why won't Windows let me save my password?
Save Password Check Box Is Unavailable
How can I tell if I already have a V.92 modem?
You can either call us at 1-877-763-2045 or send an email request to cancel to: Support@SurfinTheNet.Net
We will need your last name and dial up username to complete your request.
If you send an email request and do not recieve a confirmation please call us or re-send the request.